Returns

RETURNS

If the items that you have purchased are not to your satisfaction, we are happy to help you return them.

Items can be returned within 14 days of delivery by sending them back in perfect condition and in original wrapping. We will accept returned items as long as they have not been worn or washed and if they are returned with their labels and tags intact.

 

RETURN FOR REFUND:

Please note, the cost of return shipping is at your expense. A fee of 75 sek will be deducted from your refund. If you prefer, you are welcome to come by our Stockholm office to handle your return for refund. Please email Shop@Reschia.com to arrange the time for return.

For Swedish and EU orders, please enclose the provided return slip with your shipment and place the provided return label on the outside of the package. Please remember to get proof of the postage receipt. If shipping within Sweden, you will need to deliver the return package to your local DHL service point. If shipping outside of Sweden but within the EU, please contact your local UPS office for instructions regarding the pick up of your package.

For International orders outside the EU, please contact our customer service at Shop@Reschia.com for your return label. Please mark clearly that the goods are a Return on any customs forms.

Please note that you are responsible for the shipping until we have received the goods.

Your refund will be credited to the original purchaser’s payment method after we have received your returned item (in the condition as described above) to the correct destination.

If your order has been sent within the EU, all sales taxes will be refunded. RESCHIA is not able to refund customs duties and taxes on orders shipped outside the EU. However, you may be able to recover these by contacting your local customs bureau directly.

 

RETURN FOR EXCHANGE:

When returning for an exchange the return cost is free when using the provided return label. Items are only exchangeable for a difference in size and color. If you are interested in receiving a different style, please return the order for a Refund. Please note, you will not bear the return cost. When your refund is processed, simply place a new order at reschia.com.

For Swedish and EU orders, please enclose the provided return slip with your shipment and place the provided return label    on the outside of the package. Please remember to get proof of the postage receipt. If shipping within Sweden, you will need to deliver the return package to your local DHL service point. If shipping outside of Sweden but within the EU, please contact your local UPS office for instructions regarding the pick up of your package.

For International orders outside the EU, please contact our customer service at Shop@Reschia.com for your return label. Please mark clearly that the goods are a Return on any customs forms. Please remember to get proof of the postage receipt.

Please note that you are responsible for the shipping until we have received the goods.

Once your return is received to our warehouse, please allow up to 5 business days for your exchange to be fully processed.

 

COMPLAINT OR RECLAMATION POLICY:

We at Reschia always pay great attention to deliver you the best possible products, however should you receive the wrong product, size or a damaged item, please report it to Shop@Reschia.com as soon as possible, within 14 days of delivery.

If you find that the shipment is damaged, please report this immediately to the shipping company that delivered the parcel to you.

If you discover other damage to the goods after that you have opened your parcel, please email your complaint at Shop@Reschia.com and attach a picture of the issue. Should the product be out of stock, you are entitled to a full refund or you can choose to receive another product in the same price point.

 

RETURNS AND EXCHANGES FOR ITEMS ON SALE:

For returns of items purchased on sale, please send an email to shop@reschia.com, citing your order number and our customer service will get back at you.

 

Please note, Reschia reserves the right to Cancel any order and the order total will not be charged.