Terms & Conditions

TERMS & CONDITIONS

 

PAYMENT

We accept these credit and debit cards and payment methods:

Visa – MasterCard – PayPal – Klarna

When placing an order the full amount is reserved on your account by RESCHIA. Payment is debited from your card at time of order dispatch.

All customers paying by card are subject to validation checks. RESCHIA makes the reservation to delay any order if we suspect a further security control is needed. For security reasons, we do not store any payment information in our database.

 

PRIVACY POLICY

RESCHIA takes the responsibility for all personal information you provide us with when you place an order. We will handle the information carefully and will not give it out to third parties. For further information, please visit our Privacy Policy.

 

SHIPPING & DELIVERIES

All orders are processed at our distribution center in Borås, Sweden within two business days, subject to payment clearance and stock availability. Order processing may take up to three days during our sales periods. We operate Monday to Friday with exception for Swedish public holidays.

Swedish orders are shipped either DHL or PostNord and International orders with UPS or DHL.

Please note if selecting “Click & Collect” pick up from our studio, we cannot guarantee immediate pick-up, as it could be possible an item is out of stock. When placing a “Click & Collect” order, please email Shop@Reschia.com with your preferred pick-up time between the hours of 1:00pm – 4:00pm, Monday through Friday, with exception of Swedish public holidays.

A preliminary confirmation will be sent by email when your order is placed. Once your package is shipped you will receive an email with instructions on how to track and collect it from the delivery service used. Please note RESCHIA is not responsible for delays in shipments caused by PostNord, DHL & UPS.

Destination Service Processing Delivery

Total time

Sweden

Postnord or DHL 1-3 business days 1-2 business days  2-5 business days
International UPS or DHL 1-3 business days 2-5 business days

 3-7 business days

 

RETURNS & EXCHANGES

Please refer to our Returns page.

 

IMPORTANT INFORMATION

Please note orders placed after 12:00 pm (Swedish time) will be shipped the following business day.

We are unable to redirect orders once items have been dispatched. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or destination customs clearance.

Please note that we are unable to deliver to Post Office boxes.

In case of any technical difficulties regarding the quantities in stock we reserve the right to cancel your order.

 

INSURANCE

Reschia insures each purchase during the time it is in transit until it is delivered to you. If you have specified a recipient which is not you for delivery purposes then you accept that evidence of a signature by them is evidence of delivery and fulfillment by Reschia and transfer of responsibility in the same way. If you have received an item that has been damaged during shipping, please do not accept the parcel and contact the shipping company directly to report a claim.

 

TAXES AND DUTIES

European Union

If your country is part of the European Union (EU), prices include Swedish VAT at 25 %. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price at checkout.

Rest of the World

Orders to countries outside the European Union may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Your order is shipped on a DDU (Delivery Duty Unpaid) basis, and may be subject to local import duties & taxes, which you are responsible for. You will receive further information from the local authorities.

 

GIFT CERTIFICATES TERMS & CONDITIONS

  • Gift Certificates are valid for 12 months from date of purchase.
  • Gift Certificates can be redeemed against all products on reschia.com.
  • Gift Certificates are non-transferable, can only be used on reschia.com and may not be returned or redeemed for cash.
  • If your order exceeds the value of the Gift Certificate, the remaining balance will have to be paid through one of the available payment methods.
  • If you return products you have purchased using a Gift Certificate, the amount will only be refunded as store credit.
  • Virtual Gift Certificates will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
  • Reschia is not liable for delivery of a Virtual Gift Certificate to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
  • Reschia is not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission.
  • Reschia reserves the right to cancel a Gift Certificate if we deem such action necessary.
  • Promotion codes cannot be applied to the purchase of Gift Certificate.
  • Sales tax and shipping is applicable on any products purchased with a Reschia Gift Certificate.

 

RESCHIA FORM AB

VAT: SE5590915897-01

Bråvallagatan 10, 11336 Stockholm, Sweden